Returns


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

  • Please be sure to save your postal receipt. Ship your item by traceable mail. This service is offered by FedEx, UPS, USPS and other carriers.
  • You will be responsible for shipment costs.
  • We highly recommend you insure your parcel and adequately protect it during shipment. Theorema is not responsible for products lost or damaged during shipment.


Please send the watch unused / unworn back to the address below with a completed Return Form, original box, and original warranty card to the following address:

Theorema/Tufina
Industristr. 7
24647 Wasbek
Germany


(No watch will be accepted without the return form. Contact info@theoremawatches.com)

CAREFUL: In order to receive a full refund or exchange on items returned, the watch has to be returned (i) within 14 days from date of purchase; (ii) with completed return form; (iii) in the original packaging; (iv) in new/unused condition. We do not accept watches with any worn signs.

  • If you are unable to comply fully with the return policy, unfortunately you may not be entitled to a full refund or replacement.
  • Price adjustments on previous purchases are not permitted.
  • Returns can only be accepted on purchases or offers from theoremawatches.com or any of the other sites associated with the Tufina brand as below:
    www.tufinaworld.com
    www.tufina.co.uk
    www.tufina.de
    www.tufinawatches.com
    www.tufina.eu
    www.tufina.fr
    www.tufina.al

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@theoremawatches.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@theoremawatches.com and send your item to:

Theorema/Tufina
Industristr. 7
24647 Wasbek
Germany

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping Returns

To return your product, you should mail your product to: 

Theorema/Tufina
Industristr. 7
24647 Wasbek
Germany

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.